"CREALITY transcript" - Views: 129 · Hits: 129 - Type: Public


Iris

Welcome to creality3

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    Iris11:55:06

    Service time :8:30am-18;;00pm in China,

     if we can not reply you timely, please write to [email protected]
    Iris11:55:06

    Hi, Sorry to interrupt you, I just want to let know that i am online, Is there anything I can help?
    Me11:55:13

    Hello Iris
    Iris11:55:16

    hi
    Iris11:55:21

    this is iris
    Me11:55:39

    I have just received the Ender-3 from Gearbest and I have a question.
    Iris11:55:43

    yes
    Me11:56:32

    I assembled the printer and I found out that the nozzle is not vertical but slanted.  Please have a look at the picture: https://postimg.cc/bGhhC3Ng
    Me11:57:31

    Should I ask Gearbest for a replacement nozzle kit?
    Iris11:57:46

    I am checking
    Me11:57:53

    ok.
    Iris11:58:55

    it can print the model successfully or not
    Me11:59:27

    I have not used it just in case I do not have any warranty after that.
    Iris11:59:23

    try print and see if it can work
    Iris11:59:48

    if it can work. then it doesn't matter
    Iris12:00:01

    all the printer has one year warranty
    Iris12:00:05

    no worries
    Me12:00:22

    Th fillament will ooze from one side if the nozzle is not vertical and the print will not be fine.
    Iris12:01:23

    did you reassemble the nozzle ?
    Me12:01:44

    No, the nozzle came assembled from the factory.
    Me12:02:05

    With the fans cables and everything attached
    Iris12:02:16

    try re assemble it
    Me12:02:43

    Is there a way to straighten the nozzle.  It has two screws.
    Me12:04:09

    Don't you agree that if you pay the full amount for a brand new item you should receive one with no blemishes or errors in manufacture?
    Iris12:04:25

    no
    Me12:04:41

    What do you mean?
    Iris12:04:50

    sorry, I am afraid that you should contact with Gearbest
    Me12:05:21

    Ok, thank you.
    Iris12:05:24

    you are welcome

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